Are Your Customers Opting Out Of Mobile Marketing – Part 2
When developing a mobile marketing system for your business, your most valuable asset is without doubt the database of mobile subscribers you’ve earned. Our first part of this article series looked at how getting the basics and being upfront from the get go was an integral part to maintaining a successful mobile database. In this part, we’ll look at the actual content of messages and the role they play in minimizing opt-outs.
Key to maintaining a successful SMS database is maintaining relevance. That includes keeping the content of the message needs to be short and simple and to the point. Some people struggle with trying to remain formal and yet adding a personal touch to the message. Texts need to be concise but avoid text speak unless it is relevant to the demographic being targeted as it can be perceived by some as annoying and can lead to opt-outs.
A big problem with too many marketers is that the time period allowed on their offers is too short – be it due to poor planning or technical issues with your chosen marketing company. Research the business who will win your mobile marketing business to ensure that they have a high level of technical competence and reliability. Also, plan the length of your offers accordingly. Too short and customers won’t have the chance to use it, whilst too long and customers are likely to forget about the offer.
Rewarding users in your database is a great way to minimize opt-outs from your mobile marketing database. High value coupons and exclusive offers not only build positive rapport with your existing customers, but will often generate new subscribers through word of mouth advertising.
By following basic principles, guidelines and best practice dictated both by common sense as well as by law, it’s easy to maintain a consistent and valuable database of customers. For more tips, make sure to look out for other articles in the series.
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April 16, 2011 | Posted by Sam Hallahan
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